RIHousing is closely monitoring the latest news about the coronavirus (COVID-19) and working hard to ensure there are no disruptions to service for our customers and partners.
Due to the current COVID-19 health emergency, RIHousing’s office building is currently closed until further notice.
Staff are working remotely during this time to ensure there are no disruptions in service for our customers and partners.
RIHousing staff is available to assist you via telephone or email. If you’ve been working with someone, please call or email them directly. If you aren’t sure who you need to speak to and need further assistance, please call 401-457-1234 or email.
Last Updated: March 31, 2020
RIHousing Mortgage Customers
We understand that these are stressful times for homeowners who may be experiencing loss of income and other financial impacts related to the COVID-19 health crisis. RIHousing is closely monitoring the latest news about COVID-19 and working hard to ensure that Rhode Island homeowners have the resources and information they need.
For those who are able to make their mortgage payments, it is important that you continue to do so. If you are facing reduced hours or job loss and are worried about making your mortgage payment this month, there may be resources that can help. The federal government is currently working on assistance for states and individuals. The situation is changing daily and we will communicate updates and additional information as it becomes available.
- If you are a RIHousing mortgage customer and need assistance during this time, please reach out. Please note that the current call volume is extremely high, so we ask for your patience and understanding while we do our best to assist all customers. You may also reach us at email@example.com.
- If you have already experienced a loss in income due to COVID-19, please submit an email request to firstname.lastname@example.org to receive a Financial Hardship Application.
RIHousing’s office building is currently closed. Staff are working remotely and are available to help.
RIHousing mortgage customers have the following options to submit mortgage payments:
- Online using RIHousing’s Customer CareNet, a 24/7 portal to make online payments, view current loan activity and payment history, and update your personal information.
- Pay by phone using our 24/7 voice response system (toll free: 1-877-849-7059).
- Customers who are unable to use online or pay-by-phone options can mail payments to: RIHousing, Loan Servicing Dept., P.O. Box 113, Providence, RI 02903-0113.
- We understand that this situation has caused economic uncertainty that may pose challenges for our mortgage customers. Starting Wednesday, March 18, 2020, we will suspend fees associated with web payment and pay-by-phone fees for the next 60 days.
We appreciate your cooperation and thank you for being a valued customer.
Assistance for mortgage holders
Many lenders are taking action to help homeowners impacted by COVID–19 to stay in their homes during this challenging time. Below are some things you can do if you are concerned about your ability to make your mortgage payment(s) due to the pandemic.
Contact your lender/mortgage servicer
If you have experienced a disruption in your income, contact your lender/mortgage servicer to discuss your options and inquire about any special programs and/or delayed payment options they may offer. Some lenders have rolled out mortgage relief programs for those who are unable to make their mortgage payments due to a decline in income.
If they have not yet developed mortgage assistance programs specific to COVID-19, remain in contact with your loan servicer as they may develop them in the coming days/weeks.
RIHousing’s HelpCenter is available to assist Rhode Island homeowners concerned about their ability to make their mortgage payments. The HelpCenter is a HUD-approved counseling agency that provides free foreclosure prevention counseling services to all Rhode Island homeowners. Click here for more information or reach out to: 401-457-1130.
- While we are no longer holding in-person meetings, staff are available via email and/or telephone as needed.
- Mediation conferences and foreclosure counseling are now held via phone.
For those facing foreclosure
Foreclosures and evictions have been suspended through the end of April for certain federally insured mortgages. You should contact your mortgage servicer to find out if your mortgage is affected.
Homebuyers/ Homebuyer Education
Information for RIHousing Loan Center Customers
- While we are not accepting visitors to our offices, staff are reachable by email and/or telephone.
- If you have a loan in process, or have applied to be pre-approved, please reach out to your Loan Originator as needed. We are working to ensure there are no disruptions in service.
Homebuyer Education In-person Classes Suspended
Effective March 16, 2020 RIHousing is suspending all in-person Homebuyer Education classes though April 2020.
- RIHousing is expanding online course options to include the Framework course offered by Fannie Mae. The course features the same basic principles taught at the in-person class.
- The class is available free of charge at and the Certificate earned upon successful completion satisfies the RIHousing homebuyer education requirement.
Tenants of Multifamily Developments:
- Social Distancing Measures: Many properties have adjusted their policies to address social distancing measures. It is at the property owner’s discretion to determine how they will implement these measures. Tenants should contact their property manager to obtain information on their development’s policies and procedures.
- Rent Payments: We realize that some tenants may have difficulty paying rent due to a loss of income. RIHousing is encouraging properties to work with impacted residents to lessen the impact. At this time, no additional funding has been made available to assist tenants with rent.
- Annual Recertifications: Currently, all annual recertifications are moving forward as usual. However, if you feel sick or have concerns about going into the office, please contact your property manager to discuss alternative options.
- Evictions: It is recommended that all evictions unrelated to issues of life safety be postponed.
Housing Choice Voucher (HCV) Program Families
- Payments: At this time, we do not anticipate any delay in rent or utility payments.
- Initial move-in inspections: If you have found a unit that you would like to move into, please contact 401-457-1125. We are still conducting inspections as long as the unit is vacant.
- Emergency inspections: If your home has a health or safety emergency please notify your landlord immediately and call RIHousing at 401-457-1125. The decision to conduct these inspections will be made on a case-by-case basis.
- Reduction or loss of income: If you experience a reduction or loss in income, please send documentation from your employer to COVIDemail@example.com. If you do not have documentation from your employer then please email us what the income reduction or loss is, along with your employer’s name and contact information. We will contact them to confirm.
- HomesRI COVID-19 Fact Sheet on Evictions for Renters
Participants in the Continuum of Care program should contact their service provider directly.
Landlords and Property Owners/Agents
Information for HCVP/Continuum of Care/RoadHome Landlords
- Landlord Payments: RIHousing has designated essential staff to work remotely and ensure that rent payments are not interrupted. We have set up a designated email for families to report reduction in income related to COVID-19 so we can expedite the rent adjustments.
- Normal Inspections: RIHousing will continue initial move-in inspections, so long as the unit is vacant. All other inspections (annual/bi-annual/special) will be postponed 60 days from this notice. If a tenant is reporting a 24-hour violation, we will accept videos and/or photos of the condition and will contact landlord immediately to have the condition addressed.
- Tenant Complaint Inspections: The decision to conduct these inspections will be made on a case-by-case basis. Factors to be considered will include, severity of alleged issue (e.g. is it a life and safety issue), occupancy of the building (e.g. is the building age-restricted or otherwise occupied by particularly vulnerable populations), etc.
Information for Owner/Agents of Multifamily Housing
- Please visit here for most up-to-date communication and guidance.
Information for Landlords and Property Owners
- RIHousing’s LeadSafe Homes Program is postponing the lead safe and/or healthy homes work scheduled to occur at your property. The LeadSafe Homes Program’s mission is to create safe and healthy homes. At this time, we do not feel we can continue program operations while ensuring the health of property owners, tenants, lead inspectors and contractors.
- Once we are confident that it is safe to resume work, RIHousing will coordinate with you and your contractor to reschedule the project at a mutually convenient time.
Information to Contractors and Inspectors
- RIHousing’s LeadSafe Homes Program is temporarily suspending all property-related inspections and remediation work. This includes lead inspections, property assessments, walk-throughs, work progress inspections, and all interior and exterior projects.
- We have communicated this information with any property owners you may currently be working with. The LeadSafe Homes Program’s mission is to create safe and healthy homes. At this time, we do not feel we can continue program operations while ensuring the health of property owners, tenants, lead inspectors and contractors.
- Once we are confident that it is safe to resume work, RIHousing will coordinate with you and the property owners to reschedule the project at a mutually convenient time.
LeadSafe Homes Program staff will continue to work behind the scenes to ensure everything is ready to go once it is safe to resume work. If you have any concerns or questions in the meantime, please don’t hesitate to contact Erica Pistorino, LeadSafe Homes Program Coordinator, at firstname.lastname@example.org.
Message to Partners
As an agency whose mission is to provide safe and healthy housing options for Rhode Islanders, we take the health and safety of our customers, colleagues, staff and the general public seriously. We have taken several steps to ensure the well-being of our employees and to ensure that partners and customers have access to the services and support they may need.
RIHousing’s office building is currently closed and staff are working remotely. Our emails and phone systems are up and running, but we are asking partners to be patient as there may be delays in response time. We will inform you of any status updates as they occur.
We understand that these are stressful times for our partners, your customers and the communities you serve. We want you to know that we are here to help. RIHousing is closely monitoring the latest news about the coronavirus (COVID-19) and working hard to ensure there are no disruptions to service for our customers.
We have notified our customers and clients of our office closure and will be sharing updates via email and posts to our website.
We appreciate your cooperation and thank you for being a valued partner.